Refund policy

Return & Refund Policy (Handmade Items)

Because all MOKUSEI items are handmade with care, we do not accept returns or refunds for change of mind.

Please read the details below carefully before purchasing.

---

Damages & Issues

Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at mymokusei@gmail.com with:

Your order number

A clear photo of the issue

If approved, we will offer a replacement or refund, depending on the situation.

---

Non-Returnable Items

Due to the nature of handmade products, the following items are non-returnable and non-refundable:

Handmade items

Custom or personalized orders

Sale items

Gift cards

Natural variations in color, texture, grain, or shape are part of the handmade process and are not considered defects.

---

Exchanges

We do not offer direct exchanges.
If an item arrives damaged or incorrect, please contact us and we’ll make it right.

---

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer law.

Items must be:

Unused and unworn

In original condition and packaging

Customers are responsible for return shipping unless the item is defective.

---

Refunds (If Applicable)

If a refund is approved, it will be processed to your original payment method.
Please allow additional time for your bank or credit card provider to post the refund.